With LiveBits, you can:

• Reduce costs of upgrading customers - put an end to manually mailing updates on CD.
• Create a measureable decrease in support costs - send bugfixes to users before they encounter the problem.
• Check licensing - ensure that updates only go to registered users.
• Segment users by version number, operating system, product ID, or any other metric - send users the right update only, LiveBits does not bother customers unecessarily.
• Allow enterprise installations to customize update and messaging policies.

Considerable market research suggests that a large percentage of support calls are directly related to users running older builds of the software. Early in a product’s release cycle, user-feedback will generate many bug fixes being implemented and packaged into updated versions. Now there is no need to wait for the customer to call you demanding resolution – with LiveBits, fix the potential problem in advance, by automatically downloading and installing updates. As a result, customer satisfaction will increase, and support costs will be reduced dramatically.

Next: Usage Statistics and Metrics Reporting